Returns
Our return window lasts 14 days from the date your order is delivered. If 14 days have passed since delivery, we unfortunately cannot offer a refund.
Any returns postmarked after the 14-day window may only be eligible for a partial refund and/or be subject to a 20% restocking fee.
To start a return, please contact us at customerservice@brokenhorn.com
Return Shipping
Return shipping is the customer’s responsibility. You may return the item using your own carrier or request a return label from us. If we provide a return label, the cost of return shipping will be deducted from your refund. Original shipping charges are non-refundable. Refunds apply only to the cost of the returned item(s).
Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition that you received it, in the original packaging, and with all original tags attached.
A receipt or proof of purchase is required.
Please contact us at customerservice@brokenhorn.com to begin the return process. Do not send your purchase back to the manufacturer.
Non-Returnable Items
The following items are not eligible for return:
- International orders
- Gift cards
- Jewelry
- Tack
- Swimwear
- Certain health and personal care items
Sale & Final Sale Items
Only regularly priced items may be refunded. All sale items are final sale and cannot be refunded.
Partial Refunds
Certain situations may qualify for only a partial refund.
Refunds
Once your return is received and inspected, we will notify you by email that we have received your item and whether your refund has been approved or rejected. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds
If you have not received your refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at customerservice@brokenhorn.com.
Exchanges
Sorry, we do not offer exchanges.
PRODUCT DETAILS
The all natural ingredients in this formula help remove mineral and chlorine deposits left behind from exposure to hard water and treated pools, restoring your pup’s beautiful coat. This shampoo is perfect for use after your best friend has put in a hard days work on the farm, running on the beach or digging holes in the yard. If your friend has been strutting on the show room floor, our DEEP CLEANSING shampoo is key to removing any build up from styling products - including silicones, waxes, mousses, hairsprays and chemically based dry shampoos.
DIRECTIONS: Rinse your dog thoroughly then ruffle their coat to expose any affected skin. Apply small amounts of the shampoo & lather - working from tail to ears. Rub in briskly and praise vigorously!
Rinse well & repeat if necessary. For best results, use with our MPC Gold Leave-In Conditioner & Detangler.
