Returns

Our policy lasts 14 days. If 14 days have gone by since you received your purchase, unfortunately we can’t offer you a refund. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with orginal tags.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Please contact us at Customerservice@brokenhorn.com to start the refund process.

Additional non-returnable items:

Gift cards. Jewelry. Tack. Swimwear
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@brokenhorn.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges : 

Sorry No Exchanges.