Returns (Domestic Orders Only)

Our return window lasts 14 days from the date you receive your purchase. If 14 days have gone by since delivery, we unfortunately can’t offer you a refund.

INTERNATIONAL ORDERS ARE FINAL SALE AND ARE NOT ELIGIBLE FOR RETURN, REFUND, OR EXCHANGE.

Please contact us at Customerservice@brokenhorn.com to start the refund process.

Return Shipping

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non‑refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Eligibility for Returns

To qualify for a return, your item must be unused, in the same condition that you received it, and in the original packaging with all original tags attached. A receipt or proof of purchase is required.

Please contact us at customerservice@brokenhorn.com to start the return process. Do not send your purchase back to the manufacturer.

Non‑Returnable Items

• International orders

• Gift cards

• Jewelry

• Tack

• Swimwear

• Certain health and personal care items

• Sale & Final‑Sale Items

Sale & Final‑Sale Items

Only regularly priced domestic items may be refunded. All sale items and all international orders are FINAL SALE and cannot be refunded.

Partial Refunds (if applicable)

Certain situations may qualify for only a partial refund.

Refunds

Once your return is received and inspected, we will notify you by email that we have received your item and inform you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again, then contact your credit card company; it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you have done all of this and still have not received your refund, please contact us at customerservice@brokenhorn.com.

Exchanges

Sorry, no exchanges.