Essential Elements Shampoo - Deep Cleansing Formula
Returns
Our return window lasts 14 days from the date you receive your purchase. If 14 days have gone by since delivery, we unfortunately can’t offer you a refund.
Please contact us at Customerservice@brokenhorn.com to start the refund process.
Return Shipping
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non‑refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Eligibility for Returns
To qualify for a return, your item must be unused, in the same condition that you received it, and in the original packaging with all original tags attached. A receipt or proof of purchase is required.
Please contact us at customerservice@brokenhorn.com to start the return process. Do not send your purchase back to the manufacturer.
Non‑Returnable Items
International orders
Gift cards
Jewelry
Tack
Swimwear
Certain health and personal care items
Sale & Final‑Sale Items
Sale & Final‑Sale Items
Only regularly priced items may be refunded. All sale items are FINAL SALE and cannot be refunded.
Partial Refunds (if applicable)
Certain situations may qualify for only a partial refund.
Refunds
Once your return is received and inspected, we will notify you by email that we have received your item and inform you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again, then contact your credit card company; it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you have done all of this and still have not received your refund, please contact us at customerservice@brokenhorn.com.
Exchanges
Sorry, no exchanges.
PRODUCT DETAILS
The all natural ingredients in this formula help remove mineral and chlorine deposits left behind from exposure to hard water and treated pools, restoring your pup’s beautiful coat. This shampoo is perfect for use after your best friend has put in a hard days work on the farm, running on the beach or digging holes in the yard. If your friend has been strutting on the show room floor, our DEEP CLEANSING shampoo is key to removing any build up from styling products - including silicones, waxes, mousses, hairsprays and chemically based dry shampoos.
DIRECTIONS: Rinse your dog thoroughly then ruffle their coat to expose any affected skin. Apply small amounts of the shampoo & lather - working from tail to ears. Rub in briskly and praise vigorously!
Rinse well & repeat if necessary. For best results, use with our MPC Gold Leave-In Conditioner & Detangler.