Returns
Our return window lasts 14 days from the date your order is delivered. If 14 days have passed since delivery, we unfortunately cannot offer a refund.
Any returns postmarked after the 14-day window may only be eligible for a partial refund and/or be subject to a 20% restocking fee.
To start a return, please contact us at customerservice@brokenhorn.com
Return Shipping
Return shipping is the customer’s responsibility. You may return the item using your own carrier or request a return label from us. If we provide a return label, the cost of return shipping will be deducted from your refund. Original shipping charges are non-refundable. Refunds apply only to the cost of the returned item(s).
Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition that you received it, in the original packaging, and with all original tags attached.
A receipt or proof of purchase is required.
Please contact us at customerservice@brokenhorn.com to begin the return process. Do not send your purchase back to the manufacturer.
Non-Returnable Items
The following items are not eligible for return:
- International orders
- Gift cards
- Jewelry
- Tack
- Swimwear
- Certain health and personal care items
Sale & Final Sale Items
Only regularly priced items may be refunded. All sale items are final sale and cannot be refunded.
Partial Refunds
Certain situations may qualify for only a partial refund.
Refunds
Once your return is received and inspected, we will notify you by email that we have received your item and whether your refund has been approved or rejected. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds
If you have not received your refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at customerservice@brokenhorn.com.
Exchanges
Sorry, we do not offer exchanges.
PRODUCT DETAILS
Toluca hat is a bold ranch hat built for everyday wear with classic western style and a comfortable snapback fit. Designed as a versatile country hat, the Toluca features a mid profile shape with the signature horns logo in the colors of the Mexican flag, giving this western hat a look that stands out while still staying true to Kimes Ranch style. Whether you are at the barn, at a rodeo, or out for the day, this ranch hat adds personality to any outfit.
The structured design helps this country hat keep its shape while staying lightweight and comfortable. The adjustable snapback closure provides a secure fit, making this western hat easy to wear all day. Built with durable construction and a clean fit, the Toluca is made for work, travel, and everyday wear in any season.
Fabric: Cotton Twill
Fit: Adjustable Snapback | Mid-Profile | Curved Bill
Details: Embroidered Logo
